Refund & Dispute Policy

1. How payment works

TryHardly connects people who need local help (job posters, or clients) with people who can do the work (workers). We are not the service provider and we do not process payments. Payment for a job is agreed and settled directly between the job poster and the worker, by whatever method they choose. TryHardly is not a party to that payment and is not a bank, money transmitter, or payment processor.

This has a direct consequence for refunds, and we would rather state it plainly here than have you discover it during a dispute: TryHardly cannot issue a refund, reverse a payment, or recover money on your behalf. We never receive the money, so there is nothing for us to return. Posting a job and bidding on jobs are both free, and TryHardly currently charges no fees of any kind.

Before work begins, agree the amount and the payment method with the other party and keep that agreement in TryHardly messages. On larger jobs, consider paying in a way that leaves a record, and consider splitting payment so that part of it follows completion.

2. Cancellations

• A job poster may cancel before the worker begins work. Because no payment is taken by TryHardly, canceling simply closes the job listing.
• A worker may withdraw before starting at no penalty.
• Repeated last-minute cancellations by either side are recorded and may result in removal from the platform.
• If money has already changed hands between the poster and the worker, any return of it is a matter between those two parties. TryHardly cannot reverse it.

3. Refunds after work has started

Once work is underway, refunds are handled case by case based on what was actually delivered:

• If the work was not delivered or does not match what was agreed, the job poster should raise it with the worker first, in TryHardly messages so there is a record.
• If the work was delivered as agreed, the worker is owed the agreed amount.
• Partial work generally warrants partial payment, proportional to what was completed.
• TryHardly cannot enforce any of this or move money, but the outcome is recorded against both accounts and is visible to future counterparties.

4. Platform fees

There are none. Posting a job, creating a worker account, and bidding are all free, and TryHardly takes no commission on any job. Because we charge nothing and receive nothing, there is no TryHardly fee to refund.

5. Filing a dispute

If a job poster and worker cannot agree, either party can open a dispute:

1. Email support@tryhardly.com within 14 days of the disputed work, with the job details and what went wrong.
2. Include any photos, messages, or deliverables that show the agreed scope and the result.
3. We review both sides and aim to respond within 5 business days.
4. We record the outcome against both accounts. We cannot order or issue a refund, because we never held the money — but a pattern of reports leads to removal from the platform.

6. What we can and cannot do

We cannot refund you, reverse a payment, recover money, hold money pending a decision, or compel either party to pay. We are not in the payment chain at any point.

We can review the messages and photos attached to a job, record the outcome on both accounts so it is visible to everyone they deal with afterward, remove accounts with a pattern of complaints, and give you a copy of the job record if you pursue the matter yourself. If you paid by a method with its own protections, such as a card or certain payment apps, raise the dispute with that provider directly.

7. Our role & jurisdiction

TryHardly is a US-based marketplace and intermediary. We are not the service provider and are not a party to the work agreement or the payment between job posters and workers; our role is to connect the two and keep the record of what happened. This policy is governed by the laws of the State of California, United States. Consumer-protection laws in your state may grant you additional rights that this policy does not limit.

8. Contact

Questions about refunds or a dispute? Email support@tryhardly.com.